Privacy Policy

Dubai Visas’ primary objective is to ensure that the personal information you provide is protected. Based on the information you provide to us, we will be able to provide you with the services you need. Please read the following privacy policy to learn more about how we will protect your personal information.

The terms “we”, “us”, “our” and “” refer to Dubai-Visas, a limited liability company incorporated in 1st floor, office no. 168 Earls court Road, London SW5 9QQ. By visiting the website (the “website”), you accept the practices outlined in these documents. The term you refer to is the customer visiting this website and/or making a reservation through us on this website.

What basis and required information may collect from you?

Basically, we accept and collect all non-sensitive information and data you enter on our website or share with us in any other way. This comprises general information that can identify you (“personal information”), comprising your first and last name, telephone number, postal address, and e-mail address, but rejects sensitive information such as your credit/debit card number.

Our staff is also likely to request information about your travel preferences, such as what meals you desire, what seats you prefer, information about your frequent flyer/hotel/car rental program, and what ticketing options you prefer. It is, however, generally necessary for us to ask you some information when you register for a membership, make a purchase, fill out a traveler profile, participate in a survey, contest, or sweepstakes, visit us online, or initiate any other transaction related to our website.

  • Basic information about passenger. We will ask personal information and travel preferences about someone else when you book travel or other arrangements through When providing with someone else’s information, be sure to get their consent before doing so, as will only have access to your account so you can view or edit their information.
  • Basic information from the other sources: Additionally, we may periodically obtain information about you from our business partners and other independent third-party sources and add it to your account information. To correct our records and facilitate delivery of travel information, we may receive updated delivery and address information; and demographic information to better understand your potential buying habits.
  • Automatic information: While you are visiting, some information about your computer is automatically collected. This includes your Internet Protocol address, Web browser software (such as Netscape Navigator or Internet Explorer), and the website from which you linked to our website. We also may collect information about your online activity, such as trips viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.
  • Other Web Technologies and Cookies. When you visit, your computer can get a “cookie” assigned to it (a small, unique identifier text file). By setting your web browser to reject cookies or to ask you before accepting a cookie, you can always decide not to receive a cookie file. Please be aware that you might not be able to access many of the travel tools provided by if you refuse to accept cookies from that website.
  • Information gathered by outside advertising firms. In order to analyze, modify, and personalize the advertising content on and other websites, as well as to present advertisements for products and services we believe you’ll find interesting, third-party advertisers, like those we use to serve ads on our behalf across the Internet, may use cookies and other technologies. The information practices of these advertisers are not covered by this Privacy Policy since we do not have access to or control over any cookies or other features they may use. You have the option to choose not to have this information collected by specific third-party advertisers, such as through the TRUST Preference Manager or Google Ads Settings.

How we protect your information is dedicated to preserving the information we collect because we want you to have faith in using it to book and organize your journey. To help safeguard the private data you give us, we have put in place the necessary administrative, technical, and physical security measures. For instance, access to personal information is restricted to authorized workers and is only permitted for legitimate business purposes.

In order to further prevent unauthorized parties from accessing your information, we also use firewalls and intrusion detection systems, as well as 128-bit Secure Socket Layer (SSL) or higher grade encryption when transporting your sensitive personal information between your system and our website.

Every financial transaction on our website is handled by a service that transmits your payment information using 128-bit Secure Socket Layer (SSL) encryption or better. Your credit or debit card number, cardholder name, and expiration date are not processed by us, nor are they stored by us.

Despite these precautions, we cannot guarantee that unauthorized access to your information won’t occur, and we won’t be held responsible unless the unauthorized access was the direct result of our gross negligence, in which case you may be entitled to compensation up to the full cost of the services you paid for.

How we use your information

We use information about you for the general purposes listed below: to fulfill your requests for products and services; to confirm and update your travel plans; to manage your account, including paying bills and sending you notifications for travel; to communicate with you generally; to address your inquiries and comments; to gauge interest in and make improvements to our products, services, and website; and to let you know about special deals and products or services. To enforce our Terms of Use, settle disputes, collect fees, troubleshoot issues, stop potentially forbidden or illegal activity, and for other purposes that were disclosed to you at the time of collection.

Except as expressly stated below, we do not divulge sensitive, private, or personal information about you to any third parties, including your name, payment card number, and travel information.

Understand with whom we share your information: may share your information with the following entities:

  • With vendors, such as hotels, airlines, cruise lines, car rental agencies, or activity providers, we share your travel information and personal information needed to complete your order. Your email address is not disclosed to these vendors until they require it to complete the travel booking you made on, and we only let them to use this information for that specific purpose. Your other personal information may be used or disclosed by our vendors without restriction from us. Because of this, we advise you to carefully read the privacy statements of every travel vendor whose goods you buy via Please be aware that these vendors could also get in touch with you if that’s what’s needed to find out more about you or to make your transaction easier.
  • Your information could be disclosed to outside parties that perform tasks for us including processing credit cards, doing business analytics, providing customer care, and preventing fraud. These businesses have access to the personal data required for them to carry out their duties, but they are not allowed to share or use the data in any other way.

We also may share your information:

  • To establish or exercise our legal rights, to respond to subpoenas, court orders, or other legal process, to defend against legal claims, or as otherwise required by law. We retain the right to assert or waive any legal defenses or rights we may have in such circumstances.
  • When we deem it necessary to do so in order to protect and defend the rights, assets, or personal safety of Dubai-Visas UK, our users, or others; in accordance with our Terms of Service and other agreements; or when we think in good faith that the law requires it.
  • In the unusual case of bankruptcy or in connection with a business transaction such a divestment, merger, consolidation, or asset sale.

Additionally, we could divulge anonymous or aggregate data to investors and advertisers. For instance, we could divulge in our advertising the number of website visitors or the most popular holiday spots. This data, which is used to provide services and content we believe you’ll find interesting, does not include any personally identifiable information.

The way through you can access your information:

After paying a charge, you have the right to see the personal data we maintain on you. Please get in touch with us if you suspect that any of the data we have about you is inaccurate.

Your choices with respect to collection and use of your information

Although it might be required to make travel purchases or use some services of, as was previously said, you can decide not to give us any information.

You can block your browser from accepting new cookies, have the browser inform you when a new cookie is received, or completely deactivate cookies by using the Help section of the toolbar on the majority of browsers. Please be aware that you won’t be able to view our entire site if you refuse to accept cookies from

Children’s privacy

Children are not permitted to purchase travel or other services from If a kid under the age of 13 sends us personal information, we will only use that information to respond directly to that child and let him or her know that we need parental permission before we may collect personal information from them.

External Links

Any links on the website that take you to other websites do not function in accordance with this privacy statement. To understand how those other websites gather, use, and disclose personal information, we advise you to read the privacy policies provided on each of them.

Changes to this Privacy Policy

The Website Policies and Terms & Conditions may be modified or amended from time to time to comply with standards and regulations. Therefore, the Payment Gateway Provider/ NBAD and the customers must be informed of these changes. You are encouraged to routinely monitor the Privacy Policy for any changes, as such revisions will take effect the day they are posted.

You can contact us:

Please get in touch with us at the following address if you have any issues regarding either this privacy statement (or your travel arrangements or purchases):


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